Returns & Refund Policy

Your satisfaction is very important. If you have any questions or spot an issue with your product, please do not hesitate to contact me at contact.studiovikara@gmail.com and I will do my best to help. 

Please note that we are a small independent business that makes everything in small batches by hand, therefore your candle or product may not be perfect in color, and some changes to scent are expected among batches.   

We offer returns of unused products within 14 days of the confirmed delivery of your package. To be eligible, the products must be in the same condition as received, unused, in its original packaging and the free gits included in your order must also be returned in the same condition as received. If not, they may not be eligible for refund. The materials required and the shipping cost are at the customer charge.

Refund Time Frame

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be issued immediately by our side, and a credit will be applied to your credit card, or original method of payment. Please allow 1-2 weeks for your refund to be processed.

Please provide receipt of purchase, a picture of the candle and mention the reason in the email to contact.studiovikara@gmail.com.

Store Credits

At this time, we don't offer store credits in exchange of the refund.

Sale Items

Sale items are not eligible for refunds unfortunately.  

Contact Us

If you have any questions about our returns and refund policy or need assistance, please feel free to reach out to us at contact.studiovikara@gmail.com or fill the form below and we will get back to you!

Thank you for choosing STUDIO VIKARA! We appreciate your business and look forward to sending a little light your way.