Shipping Policy

We are committed to delivering your beautiful candles safely and on time! Below is our shipping policy to ensure a smooth experience for all our customers.

Shipping Locations

We proudly ship our candles to all 50 states within the United States. At this time, we do not offer international shipping.

Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after the order is placed. Orders are shipped from our facility in California.

Please note, during busy periods (holidays, sales events, or product launches), processing times may be slightly longer, but we will notify you via email of any delays.

Shipping Rates

Shipping charges are calculated based on the weight of your order and the destination address. You will be able to see the exact shipping cost before completing your purchase during checkout.

We offer various shipping options, including:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)

Shipping Partners

We use reliable carriers such as USPS, UPS, and FedEx to ensure your candles arrive safely. We will provide tracking information as soon as your order has shipped, so you can monitor its progress.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your shipment directly through the carrier’s website.

Address Accuracy

Please make sure your shipping address is accurate at the time of checkout. We cannot be responsible for lost or delayed packages due to incorrect or incomplete shipping information. If you need to change your shipping address after placing your order, please contact us immediately at contact.studiovikara@gmail.com.

Shipping Delays

While we strive to deliver your order as quickly as possible, shipping times are estimates and are subject to delays outside of our control, including weather, carrier issues, or public holidays. We will do our best to keep you updated if there are any delays.

Damaged or Missing Items

If your order arrives damaged or is missing items, please contact us within 7 days of receiving your package at contact.studiovikara@gmail.com with your order number and details. We will work with you to resolve the issue as quickly as possible.

Return and Refund Policy

If for any reason you are not satisfied with your purchase, please refer to our Return & Refund Policy for instructions on how to initiate a return.

Contact Us

If you have any questions about our shipping policy or need assistance, please feel free to reach out to us at contact.studiovikara@gmail.com or fill the form below and we will get back to you!

Thank you for choosing STUDIO VIKARA! We appreciate your business and look forward to sending a little light your way.